1 reviews | Active since Mar 2015
Contract does not want to end
I had a contract with Vodacom in 2012 which I couldn't cancel during all this period so I had to wait for it to be finished which was 31 January 2015. The consultant who called me never told me I won't be able to cancel it after a month of having that contract. I was hoping it will be cancelled when the contract ends but they continued to take money from my account even though the contract has ended. So I need to know where do they get the permission to continue taking money even though the contract has ended and I never told them to renew it. With so many customers don't they get enough of taking people's money. I couldn't cancel this account for so many years being patient hoping for January 2015 to come and now they do not want to cancel this contract. When I call the Vodacom, they tell me to call other numbers to cancel and I don't have that time of running around calling people who won't help. When they gave me this contract, they called me but now I have to struggle trying to cancel an expired contract that keeps taking my money. I hate this, I really do!!!!
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
