FH
Fosia H

1 reviews | Active since Jun 2017

13 Jun 2017, 13:25

Contract dispute: deceased person!

<p>I have been battling since the demise of my husband to cancel contracts under his name. This has been going on since June of last year. They have been giving me the run around since then! You know what I'm actually just tired and emotionally drained.. don't even feel like fighting about it anymore. THe problem with that is I cannot afford to allow vodacom to continually battle and bully me and play the pass the buck game and all the while I am having to pay with funds I don't have and for contracts for the deceased that I don't use. I must have called a thousand times and gone in thousands more each time having to uber my way. It's just oppression pure and simple. Case in point, I have been trying to cancel his accounts for months but today I get a call for an upgrade!!!!! I mean! Please help me sort this out! The worst part is when I ask for a reference number for calls hey say they cannot give me one and they refused to give me their names. Some have even hung up on me. I am a senior citizen and pensioner and I am absolutely disgusted at this entire process! </p>

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Replies (2)
Vodacom
Vodacom's reply13 Jun 2017, 14:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Jun 2017, 15:57
Official

Dear Fosia,

Your query is resolved.

Regards,

Cassandra