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Trishaan R

1 reviews | Active since Feb 2023

22 Jan 2024, 14:01

Contract dispute

Contract dispute: I have taken a contract at Vodacom 4u at Ballito junction for the amount of R699 for 36 months. On my invoice says there is a discount that brings my contract to 699 and that has been taken away which brings my contract to R715. I have escalated this with the store in October 2023 and said that this will be sorted with the online department. The store manager has tried to sort this out with no luck whatsoever, it’s always “next week” “next month” or “it will be sorted out in the next months invoice”. Further more I have to go to the store for updates or ask on mail or else I will not get any update/feedback. I had given the store a chance before writing this review.

This is unfair on me as the customer as I signed a contract for R699 for 36 months and NOT R715.

This should be sorted by now and Vodacom needs to credit me from the time the “discount” fell off

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Replies (3)
Vodacom
Vodacom's reply22 Jan 2024, 14:10
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
TR
Trishaan R's update25 Jan 2024, 20:23
Reviewer Update
The store manager has contacted the online department and had mentioned that this WILL be sorted out, as a “discount” had been removed from my contract. Please make contact with the store manager Mayur and the owner Junaid as they also felt that this was unfair on me as a customer. No one they contacted could answer them about the “discount” and had not mentioned anything of an increase, surely that’s the first thing that they would have picked up, I feel that “point 44” is being used against me to get away from the fact that on my invoices the “discount” has been removed.
TR
Trishaan R's update11 Feb 2024, 13:01
Reviewer Update
No response after 17 days? This is exactly why I won’t recommend Vodacom to anyone. Get you excited with the deals, but there is no after sales customer satisfactory. Very sad