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Seleo M

1 reviews | Active since Jan 2020

03 Sept 2020, 11:41

Contract dispute

I received a call from vodacom with the offer to upgrade my contract which I was paying R335 for 30gig including the handset, the offer was for 50 gig +30gig night data which was going to cost me R339. I accepted the upgrade and I was told I can cancell the upgrade within 14 days if I'm not happy. After 7 days I saw a billing for the month of September, it amounted to R609,it also had a 3G laptop which I did not order, I called them to cancel, the sent me an sms that the matter has been resolved, but on 1st of September R609 was deducted from my account,i also still don't have a laptop that I'm charged for. When I try to call them they take me from pillar to post. The number for contract in question is *** Selelo Alfred Mosikare

0
Replies (3)
Vodacom
Vodacom's reply03 Sept 2020, 13:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SM
Seleo M's update29 Sept 2020, 09:58
Reviewer Update
The above matter is still not resolved, I haven't been contacted by Voda om as promised, I have not received any laptop that I'm being charged for,
Selelo Mosikare
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SM
Seleo M's update05 Oct 2020, 11:02
Reviewer Update
The above matter is still not resolved, I still have not received a 3G Laptop that is appearing on my statement.
Regards
Selelo Alfred Mosikare
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