Contract Dispute

Around September/October 2024, an Agent phoned me, offering me a month-to-month data contract since I have been a good Vodacom customer. She advised me that I could cancel the contract at any time after three months if I was not mistaken. On the 3rd of February 2025, I phoned the Vodacom Contract Cancellation Department. To my surprise, I was informed that my contract ends on 2026-09-26. I disputed this and requested the Agent to provide me with the recording which I consented to this because I know for sure that I did not tie myself to a 24-month contract. The Agent informed me that the matter was escalated therefore I must wait for feedback from the relevant department. On the 05th of February, I did a follow-up, and I was advised that the turnaround time was 48-72 hours therefore I must wait a little longer and maybe do another follow-up on Friday the 07th of February 2025. I decided to do another follow-up yesterday 11th of February 2025 and the agent told me my matter had been escalated, I then asked about the turnaround time, and this time I was told it is normally 7 working days for escalations. Well, all the provided turnaround times have passed but I haven’t heard anything about my escalated matter, no case or reference number has been provided. With the absence of feedback, I resorted to this platform hopefully, someone will finally speed up and deal with my dispute as I do not want to breach contract obligations if any. T