ZM
Zodumo M

1 reviews | Active since Dec 2019

12 Dec 2019, 09:06

Contract dispute

Here it goes. I have a contract with Vodacom from which i had initially signed to pay R826 for 5GB and R230 monthyl airtime including the Samsung S10 handset that i recieved in may 2919.

6 months later, a Vodacom agent called me on the 15th of November called me to reveiw my contract. The lady i spoke to offered me 2 more GB and 150 minutes instead of the airtime for R455 instead of the initial R856

I asked the lady 5 times to ensure that i was clear about what she was offering me

I have called Vodacom to ask for a recorded call because i have now recieved an invoice saying that i will be paying R1 105 monthly

Obviously this lady mislead me and i an not happy about that

Vodacom keeps sending from pillar to post they are not giving me a way forward

0
Replies (1)
Vodacom
Vodacom's reply12 Dec 2019, 09:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team