WS
Wandisile S

1 reviews | Active since Mar 2017

06 Mar 2017, 14:19

Contract dispute

<p>Last year end of November I took a contract with Vodacom of a tablet paying R99 p/m over the phone. The agreement was that the first deduction will be January. But Vodacom didn't honour their word instead they made three deductions from my account and I reversed them because it wasn't our agreement. January I received a statement that I owe Vodacom R310.05 I wasn't happy with that because I don't know where they got that amount. Now this month I received another statement saying I owe R676.55. I'm not happy with their service at all and now they have been a huge inconvenience to me and I want this matter resolved ASAP! My reference number is I ********** .</p>

0
Replies (2)
Vodacom
Vodacom's reply06 Mar 2017, 14:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

WS
Wandisile S's update07 Mar 2017, 11:57
Reviewer Update

Dont contact me on watsup as you have disconnected my phone. How am I suppose to access it. Use the same method you used to contact me when you offered me the contract.