EC
Eurisha C
1 reviews | Active since Nov 2017
12 Feb 2019, 06:21
Contract dispute
Vodacom the response below is from your store in centurion. Please explain to me how I was supposed to have disputed this 2 years ago when on paper I signed for 24 months. But only discovered now after 24 months that this contract was 36 months because you continued to bill. I refuse to continue paying for something I never signed for. Why must I be held responsible for your stores mistake. If anything the store needs to cover the additional 12 months not me.
'I am emailing in regards to your Query for the 24/36 month contract you singed for in my store, Vodacom has refused to amend the remainder of the 12 months left on the contract and you were APPROVED for that contract and you signed for it. It has been 2 years already and it is way to late for us to change or amend anything in regards to this.'
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
12 Feb 2019, 07:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2019, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Feb 2019, 11:38Dear Eurisha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the contract is a 36 month deal and not 24 months. You will need to take this matter up directly with the store manager.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the contract is a 36 month deal and not 24 months. You will need to take this matter up directly with the store manager.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2019, 11:38
Official
Dear Eurisha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the contract is a 36 month deal and not 24 months. You will need to take this matter up directly with the store manager.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the contract is a 36 month deal and not 24 months. You will need to take this matter up directly with the store manager.
Regards,
Vodacom Consumer Website Team
Best regards,
EC
Eurisha C's updateReviewer Update
12 Feb 2019, 11:55Good day
I have taken this up with the store manager and he's not come back with the response above. The paperwork I have says 24 months. Please intervene Vodacom. I need this resolved but this store manager is not very helpful
EC
Eurisha C's update12 Feb 2019, 11:55
Reviewer Update
Good day
I have taken this up with the store manager and he's not come back with the response above. The paperwork I have says 24 months. Please intervene Vodacom. I need this resolved but this store manager is not very helpful
EC
Eurisha C's updateReviewer Update
14 Feb 2019, 09:10Vodacom I am really shocked that this is how you deal with clients.
This is your brand and it is your responsibility to make sure your franchises honor their agreements. If this is your stance then I am handing this over to the ombudsman. This is crazy that you expect me to pay for something I never signed for. What's legally binding is what I have in my piece of paper not what's on your system.
EC
Eurisha C's update14 Feb 2019, 09:10
Reviewer Update
Vodacom I am really shocked that this is how you deal with clients.
This is your brand and it is your responsibility to make sure your franchises honor their agreements. If this is your stance then I am handing this over to the ombudsman. This is crazy that you expect me to pay for something I never signed for. What's legally binding is what I have in my piece of paper not what's on your system.
EC
Eurisha C's updateReviewer Update
14 Feb 2019, 09:11Below is Vodacoms private response to me. They clearly want to hide this from other people who read this.
Official private business reply
Dear Eurisha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the contract is a 36 month deal and not 24 months. You will need to take this matter up directly with the store manager.
Regards,
Vodacom Consumer Website Team
EC
Eurisha C's update14 Feb 2019, 09:11
Reviewer Update
Below is Vodacoms private response to me. They clearly want to hide this from other people who read this.
Official private business reply
Dear Eurisha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the contract is a 36 month deal and not 24 months. You will need to take this matter up directly with the store manager.
Regards,
Vodacom Consumer Website Team