MM
Malose M

1 reviews | Active since Apr 2018

02 Aug 2018, 08:19

Contract Dispute

I upgraded contract online for 10 gig promo, previously had top up but Vodacom agent migrated to open line, subsequently incurred out of bundle rates, problem is Vodacom does not even know package I am supposed to be billed, tried to contact Vodacom to resolve the issue with no luck, agents promised to revert but a week later no one has assisted me.

0
Replies (2)
Vodacom
Vodacom's reply02 Aug 2018, 08:58
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply17 Aug 2018, 07:37
Official

Good day Malose,

We provided feedback regarding your Hellopeter posting via email. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Theo

Best regards,