Contract Dispute

During June 2017 my wife ( a happy Vodacom customer for at least 9-8 years) and I went to Vodacom4u in Mountain Mill Mall in Worcester for a contract upgrade . At that stage she had a phone contract, a ****le and a rooter. The consultant that assisted her advised that based on he data usage and phone history, it I not necessary to have all these gadgets. He advised that he is going to cancel the rooter contact and swop the ****le sim card to the rooter. In this way he advised she will never have to pay more than het contract amount as the ****le had sufficient data available together with the data on her phone contract. He also said that should the data on these devices be exhausted she would have no internet access and will have to buy additional data. Also madam remember to switch the rooter on whenever you use data. In good faith she accepted his advice. Remember she is 62 years old semi retired and like myself not very technologically inclined. Happy customer she left the shop. Her first account she receives was a bill for R18 000 in July. Upon enquiry the staff at the shop and the customer care consultants on the phone advised that the ****le contract was uncapped THE CONSULTANT GAVE HER THE INCORRECT ADVICE!!and the data usage was the problem. This came as complete shock, in fact we threw the rooter into the cupboard and low and behold the next month she get an account for another R12 000. We lodged numerous telephonic disputes and visits to Vodacom in Century City, One of these call centre assistants advised that we should not pay the account until it is sorted out. Vodacom only advise "Sorry madam we investigated your account. The data was used so you are liable. We will as a sign of goodwill pass a credit but you must still pay around R8000" We did not even know one day at the Vodashop the manager informed my wife that the phone setting was such that once facebook opens, the video clips automatically start. We were not even aware of such setting. Bottom line is the person in she shop gave the wrong information and advice. They do not want to take responsibility. Vodacom in Century City does not want to take responsibility advising they are is not interested in our complaint they say sorry the data was used you are liable. Surely Vodacom a a big company should be big enough to admit one of their staff made a huge mistake. Nobody in her right mind being almost on pension will rake up such amounts on a phone. Now the phone is off no access to e mails and internet and she is left stranded. Surely it will not bankrupt Vodacom to clear het account and restore her number which she had for the last years. Her phone number is or was **********