Contract dispute

Thank you so much vodacom for getting back to me.... But I am still not satisfied with your service because nothing has been done...... My problem has not been resolved.... I tried to do a follow up today but no 1 is helping me out instead they keep on transferring me to different departments of which they forget that I use my airtime to phone them. I also tried to get hold the lady by the name of Samukelisiwe Mzelemu who contacted me last week regarding my complaint but I cannot get hold of her.