1 reviews | Active since Oct 2016

26 Aug 2020, 15:18

Contract discrepancy

Before u walked in I told Carol that I wanted either a lg v60 thinq or samsung s20 ultra or Samsung S10 note +. The lg guy was there and he gv me a demo. So Carol asked if I wanted to see a g8x I sed yes but at no time did I say I wanted it. From my vantage point that I was sitting I cld not see name on box. Only after signing did I see I was given the wrong ph. I saw u walk in.

They guy that helped me transfer from one ph to the other sed to prof in front of me that I asked for an lg v60 thinq and only realised at his desk I got the wrong ph. I think that was when he pointed it out to me that I had the wrong ph. As for the transfer I didnt say I didnt want to pay I sed I didnt currently hv the money. I even told him to leave it I will come back.

So Im sittg with a ph that for me is a downgrade on my previous ph. I upgrade not downgrade.

So I feel vodacom shld take responsibility. Vodacom do right by yr customer.

I know its a late response but I hv b very ill all this time. Still recovering.

0
Replies (1)
Vodacom
Vodacom's reply27 Aug 2020, 07:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team