Contract discrepancies

<p>I'm into the 13th month of 24 month contract with Vodacom and it seems that every 12 months a new issue arises. Last year June I took out a contract for 200MB and an additional 500MB for 24 months but in July only the 200MB was allocated. Fast forward to August 2017 the 500MB is not allocated again.</p> <p> </p> <p>On the 1st August I sent an email to enquire why the additional 500MB was not allocated to my account and till today no one has gotten back to me. I phoned on the 8th August to the following number ********** and was on the phone for nearly 29 minutes only to be informed that they cannot do anything as per the contract the 500MB is only for 12 months. The team leader was quite polite that to inform me that I will need to provide the proof that it should be 24 months and not the 12 months.</p> <p> </p> <p>I would like to thank Vodacom for this amazing service whereby I will need to request the old catalogue, which I did on the 8th August but no reply as yet from the email ********** since they cannot do anything but be ***********. Funny enough when I was enquiring about the contract deals last year they were replying to my emails everyday to make the sale.</p> <p> </p> <p>I cannot wait for this contract to be over so that I don't have to deal with the worst network in South Africa if not in the world.</p>