RM
Ross M
1 reviews | Active since Aug 2012
07 Jan 2021, 17:56
Contract deviation
Good evening.
I am getting highly irritated with your company.
I have left numerous messages on hello Peter. I have been contacted by your call center saying the contract has been resolved.
Now I jump onto the app and see I owe you over R4000.
Please explain to me and rectify this issue before this coming Friday or I am reporting you to the ombudsman.
My original contract that I upgraded from was R1500. My conversion with your upgrade consultant was that I'll do the upgrade if I save money. The entire package came to R850 for all 4 numbers involved (combined) pull your call recording. I have paid my account up to date monthly as per the contract.
So how the hell can there be a shortfall of R4000 +. This is rediculous and getting on my nerves.
I am telling you now and have ccd the contract holder as both of us had the exact same conversation with your consultants. If this IS NOT SORTED OUT THIS WEEK I AM APPROACHING THE OMBUDSMAN AND CANCELING THIS CONTRACT!!!!
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
08 Jan 2021, 07:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jan 2021, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RM
Ross M's updateReviewer Update
11 Jan 2021, 10:124 days and still no contact from anyone
RM
Ross M's update11 Jan 2021, 10:12
Reviewer Update
4 days and still no contact from anyone
RM
Ross M's updateReviewer Update
12 Jan 2021, 07:50Still no feedback. No phone all. Just my account being suspended.
I'm approaching the ombudsman
I'm approaching the ombudsman
RM
Ross M's update12 Jan 2021, 07:50
Reviewer Update
Still no feedback. No phone all. Just my account being suspended.
I'm approaching the ombudsman
I'm approaching the ombudsman
RM
Ross M's updateReviewer Update
12 Jan 2021, 11:23Useless service
RM
Ross M's update12 Jan 2021, 11:23
Reviewer Update
Useless service
Vodacom's replyOfficial
14 Jan 2021, 17:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note our records indicate that you have been in contact with the relevent department and your query has been logged to our Rententions Team. A credit has been requested and pending approval. You will be notified once the matter has been concluded. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2021, 17:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note our records indicate that you have been in contact with the relevent department and your query has been logged to our Rententions Team. A credit has been requested and pending approval. You will be notified once the matter has been concluded. Regards Consumer Website Team
Best regards,