DP
Diane P
1 reviews | Active since Apr 2020
08 Aug 2022, 11:18
Contract details not resolved
I have spoken to 7 individuals about the issue with my contract. I was offered 3G (FREE) for the full 24 months of my contract when I renewed it in May 2022 but I received an sms 10 days ago advising that this will discontinue at the end of this month. My first call with Travis Naidoo on 1 August 2022 seemed to have resolved the issue as he advised but only to discover that this was not the case. Today 8 August 2022 I spoke to 6 other individuals ie. Aleshan, Sezeka, Joanne, Xoli, Fekile and Mandisa and they still cannot confirm anything in writing. Please could I get an urgent response as I want this problem resolved today.
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Replies (2)
Vodacom's replyOfficial
08 Aug 2022, 15:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Aug 2022, 15:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Aug 2022, 09:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, you have been contacted and assisted. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Aug 2022, 09:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, you have been contacted and assisted. Regards Consumer Website Team
Best regards,