1 reviews | Active since Mar 2011

29 Dec 2016, 16:53

Contract denied why???

<p>I App**** for my first contract with you for a amazing offer for a data bundle which would save me so much money every month as I am currently a prepaid customer! But due to the fact that I am not a person who likes credit and doesn't have accounts but has no bad credit I was denied, which I only found out when I phoned 6 days after applying after many calls to the branch I app**** at! I was told a review would be done and I would get a call, still waiting days after and nothing! Why am I being penalized, I spend allot of money with you vodacom for prepaid but now I cannot get a contract or even an answer to my questions as to why I am waiting over a week for this, I really want this contract as it will be very beneficial for me but it seems they just want me to pay pay pay!! I am not a bad spender I am just not a big believer in credit why am I being punished vodacom, because of some issue that I don't meet your minimum requirements but you'll take so much of my money on prepaid bundles!!!!! You will get paid your R299 every month so what's your issue really?????</p>

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Replies (1)
Vodacom
Vodacom's reply30 Dec 2016, 10:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,