1 reviews | Active since May 2012
Contract Deleted Due to Vodacom's Error
My profile was deleted on 15 December 2015 when Vodacom tried to change my contract to pre-paid.<br> <br> I have since been in contact with the Vodacom 4U shop in Brooklyn on a daily basis to try & resolve the error & retrieve my number. Vodacom 4U now no longer provide feedback regarding the matter.<br> <br> I have been in contact with online customer care as a result of numerous Facebook complaints. Customer care now no longer responds to my emails or Facebook posts.<br> <br> I have submitted reports on Hello Peter. Vodacom responds by thanking me for making them aware of the issue & assures me they will contact me. They never do. <br> <br> I even visited Vodaworld to speak to a consultant at customer care. The consultant has since provided no feedback & doesn't respond to my emails.<br> <br> Vodacom has thus from day one simply passed me from one person to the other who at best can only offer generic \cut & paste responses"followed by deafening silence. What I find laughable is that Vodacom experienced no difficulties in debiting my bank account! I am now literally paying for Vodacom's mistake! I am paying for a service that is not being provided to me!<br> <br> PLEASE CONTACT ME VODACOM!! All i want is my number back!"""
Thank you for making us aware of this issue.
A consultant will make contact with you to assist. Thank you for your patience.
Kindest Regards
MK
Consumer Website Team
Thank you for making us aware of this issue.
A consultant will make contact with you to assist. Thank you for your patience.
Kindest Regards
MK
Consumer Website Team
