1 reviews | Active since May 2012
Contract Deleted Due to Vodacom's Error
My profile was deleted on 15 December 2015 when Vodacom tried to change my contract to pre-paid.<br> <br> I have since been in contact with the Vodacom 4U shop in Brooklyn on a daily basis to try & resolve the error & retrieve my number. Vodacom 4U now no longer provide feedback regarding the matter.<br> <br> I have been in contact with online customer care as a result of numerous Facebook complaints. Customer care now no longer responds to my emails or Facebook posts.<br> <br> I have submitted reports on Hello Peter. Vodacom responds by thanking me for making them aware of the issue & assures me they will contact me. They never do. <br> <br> I even visited Vodaworld to speak to a consultant at customer care. The consultant has since provided no feedback & doesn't respond to my emails.<br> <br> Vodacom has thus from day one simply passed me from one person to the other who at best can only offer generic \cut & paste responses"followed by deafening silence. What I find laughable is that Vodacom experienced no difficulties in debiting my bank account! I am now literally paying for Vodacom's mistake! I am paying for a service that is not being provided to me!<br> <br> PLEASE CONTACT ME VODACOM!! All i want is my number back!"""
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
