Contract declined...can't give reason
<p>I currently have a contract with Vodacom. I tried to take out an additional contract online and as soon as it finished processing it said I was eligible for an additional contract on top of my current contract....great. </p> <p> </p> <p>However, a few minutes later I got an email that says it was declined. When I phoned Vodacom to see if I can do it online it says I tried to apply in the last 60 days but was declined. What frustrates me is why? The lady on the line says the system doesnt tell her.</p> <p> </p> <p>How can you decline me after on the internet it says I'm approved and not have a reason for it being declined. Please give me an answer? Here is my reference number:</p> <p> </p> <p><strong style="color: #000000; font-family: Arial, sans-serif; font-size: 15.6px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> ********** 2</strong></p> <p> </p> <p><strong style="color: #000000; font-family: Arial, sans-serif; font-size: 15.6px; font-variant-ligatures: normal; orphans: 2; widows: 2;">Regards,</strong></p> <p><strong style="color: #000000; font-family: Arial, sans-serif; font-size: 15.6px; font-variant-ligatures: normal; orphans: 2; widows: 2;">Raymond</strong></p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi
Thanks for the reply. What I don't understand is that I have had a contract with Vodacom for years and years and have always paid my account. Many times I've paid my account manually as my new job sometimes pays late but my account is pai uo EVERY month. If this is the case I'm vancelling my main contract the end of the year when it's finished. This is bad service for a long time customer.
Hi
Thanks for the reply. What I don't understand is that I have had a contract with Vodacom for years and years and have always paid my account. Many times I've paid my account manually as my new job sometimes pays late but my account is pai uo EVERY month. If this is the case I'm vancelling my main contract the end of the year when it's finished. This is bad service for a long time customer.