Contract deal

On 20 August 2015 i have made an online application with Vodacom and i got an sms that it was approved then this morning on the 21 August 2015 i phoned the call center to complete the process at 8am i spoke to Preshen then he told me he is loading the contract he will phone me after 5 minutes i waited then i phoned again at 10 am the lady consultant told me he is on the phone and he will phone me in 2 minutes but he never phoned and i phone again at around 1pm the lady said i must hold for him but i never got to talk to him then finally i phoned customer care 111 to log a complain but the guy said he is the senior consultant i must talk to him then i explained every thing agai he failed to help me he transfered me back to the consultant and the lady told me i should talk to pPreshen he is the one busy with my issue so i wanted to cancel the deal but they refused so now i dont know what to do my ID number is *** and my cellphone number is ***