TN
Thomas N

1 reviews | Active since Nov 2021

05 Feb 2026, 15:49

Contract dates separated without my consent

Hallo Peter I have a complaint regarding my other contract number which Vodacom personnel are failing to resolve. They separated my contract dates to expire on a different dates where as I took these contract on the same date and that they are supposed to expire on the date. I think Vodacom employees have no clue on how to perform their duties in a professional manner and to make sure the service to Vodacom client are satisfactory. I think for them solve a simple issue might be a rocket science. I am so disappointed. I have been this issue from December 2025 but of it has been resolved although there is still small issue. Thomas Nefolobodwe

0
Replies (4)
Vodacom
Vodacom's reply06 Feb 2026, 07:25
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

Best regards,

TN
Thomas N's update07 Feb 2026, 17:24
Reviewer Update
Vodacom is ignoring my complaint please rectify the expiry date. Of my contract number 082961**24 the expiry date for this number February 2026 not September 2026. Please rectify this deliberate error.
Regards 
Thomas Nefolobodwe
Vodacom
Vodacom's reply17 Feb 2026, 11:05
Official
Dear Thomas,

Kindly be advised that we were not able to make contact with you on the number *** provided.

Regards

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Feb 2026, 10:49
Official
Dear Thomas, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have successfully converted the number *** to prepaid effective end of September 2026, and the number *** has been upgraded and effective 1st of March 2026. Regards Consumer Website Team

Best regards,