1 reviews | Active since Mar 2024
Contract data usage and contract cancellation.
They don't even deserve this single star. I have a WiFi contract with Vodacom. Since last year December, a pattern has developed of my router simcard running out of data between the 19th and the 23rd of each month. This is ongoing until today. On the day the data "runs out of data", they reset my monthly data usage stats. When I call their useless customer service, they keep saying they do not know what is happening to my data, what is infuriating is that whenever I wanna cancel my contract, I am told that I have to pay for the remaining contract term's installments. I did not sign such a contract, I did not agree to such clauses initially. It is even upsetting that they force you to stay in a contract that they are cheating you on, their network is also a nightmare. Don't bother getting into any data/ WiFi contract with Vodacom, it is not worth it cz you will suffer.
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Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
