Contract data terminated prematurely

Our current contract with Vodacom expires at the end of April 2016. Yesterday, 29 February 2016, we went to the Vodashop in George to inquire about a new contract as the current contract terms are no longer available.<br> At present we have BIS. However, yesterday afternoon our BIS was deactivated without our consent. We discovered this in the evening and had to wait for up to a half an hour for a consultant, named Norman and was duly cut off without assistance. We again waited a long time and eventually reached a consultant, Itumeleng, who was helpful, but could not assist us and told us we would have to wait between 24 and 48 hours before the service would be restored. This has caused us tremendous inconvenience and expense as this is our only means of communication and as pensioners we can not afford this.