JT
Joe T
1 reviews | Active since Jul 2017
07 Aug 2017, 12:27
Contract data problems again!
<p>It's s a new month with a new Vodacom problem. The data issue has risen again! After a 27 minute call this morning nothing has been resolved and my complementary data has not been added to my contract for this month nor can they see it in my contract. I truly hope that this will not be the case every month?</p>
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Replies (2)
Vodacom's replyOfficial
07 Aug 2017, 13:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Aug 2017, 13:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
JT
Joe T's updateReviewer Update
08 Aug 2017, 08:08I recently upgraded my Vodacom contract for the first time online. Oh my what a mistake! First time I got "upgraded" by a guy on a pakage that does not exists , my phone does not get added and a week later when called about the delivery of my phone I was told the contract upgrade was never done. Second time around got the upgrade done and told that for the first 3 months additional 5 gb of data will be added as part of a promotion. Phone gets delivered all good. Check my app. Upgrade to Red x + done but only 1 gb promo added. Called yesterday. Spend 25 mins on a call from agent to agent in the end to be told that I have to sent a mail to get it fixed!!! Really??? I told the lady I am not doing that where after she tells me to hold and I get the customer review??? Go listen to your so called recordings of the calls!! My issue is still not resolved. So much for customer care!!
JT
Joe T's update08 Aug 2017, 08:08
Reviewer Update
I recently upgraded my Vodacom contract for the first time online. Oh my what a mistake! First time I got "upgraded" by a guy on a pakage that does not exists , my phone does not get added and a week later when called about the delivery of my phone I was told the contract upgrade was never done. Second time around got the upgrade done and told that for the first 3 months additional 5 gb of data will be added as part of a promotion. Phone gets delivered all good. Check my app. Upgrade to Red x + done but only 1 gb promo added. Called yesterday. Spend 25 mins on a call from agent to agent in the end to be told that I have to sent a mail to get it fixed!!! Really??? I told the lady I am not doing that where after she tells me to hold and I get the customer review??? Go listen to your so called recordings of the calls!! My issue is still not resolved. So much for customer care!!