LM
Lebolo M

1 reviews | Active since Jun 2012

20 Apr 2021, 12:37

Contract (Data and Insurance) cancellation frustration.

I had a contract with vodacom, for two years 5G of data, after 2 years, they upgraded me without my consent, I tried to cancel the contract and the insurance, they continued billing me. It's very frustrating as I wasn't using the number any longer and the data. I want to be compensated, I cancelled the insurance a long time ago, the continued to bill me.

0
Replies (1)
Vodacom
Vodacom's reply20 Apr 2021, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team