Contract Customer for 14 years and highly disappointing Upgrade process

I have been a customer (contract Customer) for 14 years with Vodacom.

On the 19 Sep i telephonically upgraded my cell phone contract from a Smart XL to a Red More Data 10gig plan to kick in 1 October 2017. The reason for my change was due to me paying in excess of R1600 per month for a contract which gave me 400mins and 800mb of data. Needless to say, my out of data bundles were kicking my costs out of the room. I decided to change to the Red Gig More data (10gig) plan as it would cut my costs by R1000 per month. ( I was not using anywhere near to the 400 mins i got on the smart XL plan).

On the 26th Sep, i called Vodacom to make SURE that my new plan would be kicking in on the 1st Oct. I was reassured that it was in the system and ready to go.

I wake up on the 1st Oct, only to find, i have NOT been migrated to my new plan and have received by 400mins (i am now sitting on close to 2000 unused mins) and my 800mb of data.

I called the Upgrade centre and they have lodged my query and have told me it will take 7 days to resolve? my question is this, because your upgrades dept didnt do my upgrade (even after i checked up to make sure it WOULD happen) i must go through another month of paying in and around R1600 because you could not do my upgrade? This is money i can ill afford to pay? how can a customer of 14 years be treated like this? i have allocated my savings of R1000 for Oct to other expenses in my life and now guess what? i have to go through another entire month of being on this plan due to your inefficiency?

On top of it, i only changed my plan and did not even request a new phone as part of the upgrade

Highly dissapointing, not only are your data rates sky high in price, but you also treat long standing customers like nothing! who cares that they are out of pocket!!

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