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Nhlakanipho N
1 reviews | Active since Mar 2017
14 Oct 2022, 14:36
Contract cover ****
Vodacom has been charging me for a contract cover on a number that's no longer on contract for months. The consultant told me when called to tell Vodacom to cancel my contract when my cover ended, I was also supposed to tell them to cancel the contract cover also even though I never asked for it to be added. Why would one ask for the contract to be canceled but want a contract cover for a contract that no longer exists? This is just another way for Vodacom to ***** money from their clients! After my current contract runs out, I'm done with this company!
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Replies (2)
Vodacom's replyOfficial
15 Oct 2022, 11:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Oct 2022, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Oct 2022, 10:01Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have spoken to the call center who assisted. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Oct 2022, 10:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have spoken to the call center who assisted. Regards Consumer Website Team
Best regards,