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Sandra

1 reviews | Active since Aug 2024

21 May 2025, 07:17

Contract Cover Plus Gaslighting.

When signing up for a contract, DO NOT I repeat DO NOT fall for the "contract cover plus" nonsense. It does absolutely nothing. When you want to claim, they have 601 excuses, then they add 601 hoops you have to jump through only to end up with nothing anyway, because then they 101 reasons why. Save those pennies go buy a coke rather you'll get more satisfaction out of it.

0
Replies (3)
Vodacom
Vodacom's reply21 May 2025, 08:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply21 May 2025, 13:23
Official
Dear Customer,

We are unable to reach you on the listed number, to further assist, kindly provide us with:
- Your contact number.
- A time to call you.

We await your response.

Regards

Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 May 2025, 07:50
Official
Dear Customer,

After many contact attempts, we are unable to reach you.

We will be closing your query from our end. 

You may reach out to us again, in case you require additional assistance.

Regards

Consumer Website Team.

Best regards,