FV
Franscois V
1 reviews | Active since Mar 2021
15 Jan 2022, 17:07
Contract cover plus
Did a upgrade for dual phones .They send a extra simcard with the phones with it own contract that I did not ask for. Now they charge me contract cover plus for the new sim thats worth nothing. I was unssured that it would be canceled after spending 45min at the contract dep and was phoned by vodacom after complaining at hello peter .But it still gets deducted tried to phone customer care bur they won't help say I have to wait that contract expires. And they get money for free 😡😡😡
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Jan 2022, 21:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2022, 21:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Jan 2022, 16:56 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you were contacted by our Hello Peter Team on the 06-01-2022 and was advised accordingly with regards to the promotional line and the contract cover service was cancelled successfully. Your reference number is ***. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Jan 2022, 16:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you were contacted by our Hello Peter Team on the 06-01-2022 and was advised accordingly with regards to the promotional line and the contract cover service was cancelled successfully. Your reference number is ***. Regards Consumer Website Team
Best regards,