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Shone W
1 reviews | Active since Sept 2021
08 Sept 2021, 19:34
Contract cover - no beneficiary payout
According to all marketing information available Contract Cover will pay out R5000 to the beneficiearies or estate on the death of the contract holder. My dad passed away in June and we have still not had any information relating to this payout. Emails are ignored and trying to communicate with *** is imposible as they are not responsive.
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Replies (2)
Vodacom's replyOfficial
09 Sept 2021, 07:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Sept 2021, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Shone W's updateReviewer Update
21 Sept 2021, 04:26Good day. Could someone please call me back. Another issue has now arisen with the account and the contract cover. Thank you.
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Shone W's update21 Sept 2021, 04:26
Reviewer Update
Good day. Could someone please call me back. Another issue has now arisen with the account and the contract cover. Thank you.