Contract cover loaded without my consent and details not being corrected

Good day

There is a contract cover insurance loaded on my account without my consent, please remove this and refund me the money that was deducted for this.

Second complaint, Ive been requesting for my details to be corrected on my account numerous times but nothing is being done, I've emailed my ID and proof of residence, I've gone to the Alberton vodacom store the lady there also emailed my documents but still it's not being correct. I'm very disappointed in the manner that things are done in vodacom. Please resolve my complaints.