MK
Mohamed K
1 reviews | Active since Jun 2016
09 Jan 2019, 12:38
Contract Cover Insurance added without my consent.
I upgraded my contract on the 6th December 2018, and noticed on my 1st invoice since upgrading (received on the 8th Jan 2019) that Contract Cover Insurance was added to my bill. This is neither an item I require not requested. Please can this be removed from my contract? I am struggling to get through to the Vodacom Insurance Dept on ********** currently (rings once and hangs up).
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Replies (2)
Vodacom's replyOfficial
09 Jan 2019, 13:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jan 2019, 13:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MK
Mohamed K's updateReviewer Update
09 Jan 2019, 16:09Seriously, is this your best response to my request? In my initial message, I provided the same contact number for Cellsure (Hellopeter blocked it, it seems), which I tried, and was not going through.
Nevermind Vodacom, I will resolve this myself, without your help.
MK
Mohamed K's update09 Jan 2019, 16:09
Reviewer Update
Seriously, is this your best response to my request? In my initial message, I provided the same contact number for Cellsure (Hellopeter blocked it, it seems), which I tried, and was not going through.
Nevermind Vodacom, I will resolve this myself, without your help.