MM
Miche M

1 reviews | Active since Feb 2015

31 Aug 2025, 08:52

Contract cover ****

Good day

I am at my wits end and feel like Vodacom is *****ing me. When I took out a phone on my number, Contract cover was suddenly activated which I never did and I had to pay for it and was never refunded even though I told the lady that I have never accepted it.

Now the same thing is happening, Contract cover has been activated and I never accepted it. I want it canceled and my money refunded.

I hope you can help me with this.

I look forward to hearing from you.

Many Thanks

0
Replies (1)
Vodacom
Vodacom's reply31 Aug 2025, 16:29
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team