<p>I lost my prepaid number, went to a Vodacom store and had the number converted to contract. Days later, countless phone calls to "Customer Care", only to be sent from pillar to post, AND MY NUMBER IS STILL INACTIVE. </p> <p>I've been told to switch off the device, restart my phone, remove the SIM card, wait 24 hours, then wait another 5 hours, wait 2 hours, wait 8 hours, manually search for a network... If I knew it would be this much of a hassle I would have taken my number to another service provider. I can't even leave a cell phone number because hey, I'm not on the network :)</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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