Contract Confusion, What a Mess!

So Vodacom, a few months ago I became a \VIP\" and started receiving R55 airtime free on the 1st of every month, I started noticing how difficult life became as a customer. I just learnt that I no longer qualify for talking points and I cannot transfer airtime until I register with the contracts department which I've tried to do countless times. Vodacom general enquiries cannot assist me, even for the simplest queries. I was advised that I'd eventually have to pay back the airtime I'm getting for free and I absolutely won't, free means FREE. I do not feel like a \"VIP\" but like a bottom feeder. I don't mind getting free airtime obviously but the hassles are too many. If you value your customers you'll talk them through your ts & cs before converting contracts. I'm not prepared to deal with incompetence anymore, it's been three months and I'm at my wits end. "