Contract confusion and bad service

<p>phoned Vodacom to change a contract to 5gig data only on September 6, 2016. Spoke to Mpho who did the qoute at R199 per month. The contract was due for upgrade in March 2016. Ref number ********** 07.</p> <p>Today (October 3rd) nothing was finalised and the amount increased to a new quoted amount of R259.</p> <p>a delivery of a simcard has delayed the process. I did not ask for a new SIM as the phone is not being replaced as I told Mpho on the 6th of September.</p> <p>no one bothered to phone me and the amount being charged this month is R420. why should I pay for your mistake?</p> <p>Bad service VODACOM!!!!!!</p>