LM
Letlhogonolo M
1 reviews | Active since Apr 2019
25 Jun 2019, 13:39
Contract Complaint
I am writing a complaint on behalf of my Grandma Florah Mogashoa, she has taken two continuity contracts on her previous contracts which is for data only no device. She was told that the data would be carried month to month if it was not depleted, now they mention that the data is only carried by 1 month only after that it is forfeited and she was not told by the time they made this offer to her. I would like Vodacom to contact her on this number *** to explain all of this because it is what made her take the contracts in the first place.
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Replies (2)
Vodacom's replyOfficial
25 Jun 2019, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jun 2019, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Jun 2019, 14:48Dear Letlhogonolo,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your grandma has advised that she will continue with the contracts even after I advised that she will only be able to carry the data over for 1 month. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your grandma has advised that she will continue with the contracts even after I advised that she will only be able to carry the data over for 1 month. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply25 Jun 2019, 14:48
Official
Dear Letlhogonolo,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your grandma has advised that she will continue with the contracts even after I advised that she will only be able to carry the data over for 1 month. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your grandma has advised that she will continue with the contracts even after I advised that she will only be able to carry the data over for 1 month. Regards Consumer Website Team(SA)
Best regards,