1 reviews | Active since Jan 2018
i took out a contract with Vodacom of R129 / 150 not sure in may 2017 in june I got a bill of R1700 odd which they deducted from my account aswell, for data usage and also being billed for 2handsets which I don't have . I took out for my 4year old daughter the tab is most of the time off and harldy uses it I then queried with Vodacom they told me they billed me bcz that is the amount of data I used n I explained to them that it is not possible they then said they will queire it they called me back n said this is my bill and I have to pay anyway I didn't leave it like that I called again n they waivered the amount I asked y am I being billed fro 2handsets they couldn't tell me y ........they cut my line n telling me that I haven't paid the contract which I gave them authority to do debit order every month ........till today I had no feedback or any explanation as to why they billed me for 2handsets and also data usage of almst 2000 rand and i must say i wont ever take out a contract with Vodacom again
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
Best regards,
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
Best regards,
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