contract complaint

<p>Good Day </p> <p>I have a problem with a contract i opened by vodacom mosselbay and ever since it was registered it is the one problem after the other and no one seems to do anything about it, please assist me in this matter. Bellow i coppied and pasted the email i sent to vodacom customer care.</p> <p> </p> <p>Thank You </p> <p>Regards</p> <p>Jeanine</p> <p> ********** 813</p> <p> </p> <p>Good Day</p> <p>I want to log a formal complaint against kobus at vodacom chatz mosselbay langeberg mall. About 2 months ago I opened a contract there for the samsung J1 Ace for R249 pm and with the registration kobus registered the 2nd number wrongly on the contract and for a week we struggled to get it activated right and went on holiday without the contracts being right after he promised us it will be fixed. another 2weeks went past and on the 14th of sept when I went to see him again to find out what the progress is he still hasn't fixed it and said the contract has to be cancelled and reregistered on the right number and that would take about 48hours. vodacom then billed me for the 2nd registration which is not right because it was already paid with the first registration done wrongly by kobus and was his responsibility to fix. Now my acvount is inearrears for a debit which was not supposed to be put through and kobus never follows up with us and is hardly ever there at the shop when we go there he is either out of the shop or went home early. If i dont follow up i hear no progress from him. I am not happy with the service given at all and consider cancelling my contract as i feel it is not my fault or responsibility with the nonsense he did in the first place. I want this matter sorted out and followed up within the next 24h as this is not the type of service to be given to customers after he promised us everything is sorted out a month ago already. at this point the phones are of no use to me as i cannot call out or do anything when not connected to wifi and we do not have internet at home so it practically means nothing to me now</p>