1 reviews | Active since Sept 2016

04 Oct 2016, 22:56

contract complaint

<p>Good Day</p> <p>About a week ago I wrote a review about a complaint with a vodacom contrat I recently got, everything looked like it was being sorted out but sadly the problem is not resolved yet. The 2nd number on my contract has been suspended yet again and my account has not been solved at all as they tried to debit again from my account and the sms's they send me always differs in amounts which also differs from the amounts given to me telephonically by vodacom so it kind of feels that im being playes by vodacom because no one keeps their word or tries to solve this. The shop has also not made contact with me since i contacted hello peter. Safique is the last person that phoned me from vodacom stating my contract has been sorted out and that I would have no further problems from here on but it was all empty promises as we are back where we started. </p> <p> </p> <p>Kind Regards</p> <p>Jeanine</p>

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Replies (1)
Vodacom
Vodacom's reply05 Oct 2016, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,