Contract client treated like dirt and **********

<p>I went to Vodacom 4 U store on the 26 April 2016 and dealt with Candice Brink, I explained that I have been a customer with Vodacom for close to 10 years. I was reviewing their Iphone 6 s contracts and they are the most expensive in the market. Candice requested that I obtain the information which I delivered on the same day in person and via email both telkom and MTN were at least R300 cheaper per month for the equivalent. Candice promised to escalate with Vodacom. I phoned her on Friday 29 April 2016 and her excuse was that there were public holidays but will be in touch on the Monday. I have heard nothing, I have emailed and gone to the branch no response. Over 20 days with no response.</p> <p> </p> <p>Firstly Vodacom is this how you treat a good contract client, where is your service, where is your loyalty. Please explain why I should stay with Vodacom when you treat me so badly. Your are not offering a service or providing solutions - do you not want my business, must I leave and go to other providers who listen to you and who are not trying to rip you off.</p> <p> </p> <p>I am very sad and despondent, I feel like you just want to take my money and not provide a service. Have you lost your way as a company, do you not want customers to stay.</p> <p> </p> <p> </p>