KL
Karabo L
1 reviews | Active since Dec 2023
05 Apr 2026, 19:52
Contract claims of contract being in arrears!
Paid account in arrears. I paid mu account last month on 11 March 2026. It was a phone contract. I left my data sim open. Today o lost the SIM card and told I can't block it till I pay an arrear amount of R1k and something. How is it in arrears while I paid on the 11th last month? Do you realise that that will mess up my credit score. And why was no invoice sent with those amounts? Please close the account,I don't want that contract anymore. You are not doing business in good faith!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
06 Apr 2026, 07:58 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Apr 2026, 07:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Apr 2026, 07:58 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Apr 2026, 07:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KL
Karabo L's updateReviewer Update
09 Apr 2026, 19:02I am still waiting for a recording that proves I was advised about an amount being carried over to the next month when I made an early cancellation on my contract. Your agent said he'll send me an invoice to cancel my remaining contract but still I am waiting. I paid the amount claimed I owe even though it is wrong because it's already negatively impacting my credit score. What will it take for you to work in good faith with customers. Why take my last hard earned cash over something I was not aware of. Why is your consultant or agent not keeping to his word? I'm really ****ed and really considering laying a complaint with the consumer ombudsman.
KL
Karabo L's update09 Apr 2026, 19:02
Reviewer Update
I am still waiting for a recording that proves I was advised about an amount being carried over to the next month when I made an early cancellation on my contract. Your agent said he'll send me an invoice to cancel my remaining contract but still I am waiting. I paid the amount claimed I owe even though it is wrong because it's already negatively impacting my credit score. What will it take for you to work in good faith with customers. Why take my last hard earned cash over something I was not aware of. Why is your consultant or agent not keeping to his word? I'm really ****ed and really considering laying a complaint with the consumer ombudsman.
KL
Karabo L's updateReviewer Update
09 Apr 2026, 19:03Now I received a message that the ticket has been closed? How when no solution was reached.
KL
Karabo L's update09 Apr 2026, 19:03
Reviewer Update
Now I received a message that the ticket has been closed? How when no solution was reached.
KL
Karabo L's updateReviewer Update
11 Apr 2026, 07:38Why is the amount still 1974 while I paid 1200 on Thursday? Was it not supposed to decrease? Are you trying to rob me?
KL
Karabo L's update11 Apr 2026, 07:38
Reviewer Update
Why is the amount still 1974 while I paid 1200 on Thursday? Was it not supposed to decrease? Are you trying to rob me?