SE
Shaun E
1 reviews | Active since Oct 2016
07 Nov 2016, 10:15
Contract changed without my approval
<p>I received my August 2016 invoice only to discover that I was being billed 3 times the amount for the same data package (which I've had for over a year). On top of that, the data bundle wasn't allocated to me for the past two months. I called on 8 October to query and find a solution - I've called more than 10 times since. The case has been closed and reopened and still hasn't been resolved. I'm now trying to cancel my contract because Vodacom are in breach of their own conditions, and even that is proving challenging. Ref S3-G8G2O-OG71D.</p>
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Vodacom's replyOfficial
07 Nov 2016, 10:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2016, 10:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,