1 reviews | Active since Apr 2017

11 Apr 2017, 10:29

Contract changed without full T&C's

<p>A lovely lady from a call center called about a deal which included X min, X sms's & x data for an EXTRA R30 a month on my current contract... Creating the impression that these were going to be added to my current contract to which I agreed. </p> <p>Unfortunately, what I discovered later was that my contract was actually changed completely & in fact, I no longer receive any of what was on my initial contract!!</p> <p>I'm now stuck on a contract that doesn't work for me a all with tons of minutes & sms's constantly running out of data & airtime. I've tried tirelessly for the last 2 months in vein to try & go back to my old contract. Today after calling the cancellation line & being hung up on 3 times, I get told that I have to pay to go back to my old contract.</p> <p>FOR THE SAKE OF Y SANITY, PLEASE HELP ME!!</p> <p> </p>

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Replies (4)
Vodacom
Vodacom's reply11 Apr 2017, 11:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update11 Apr 2017, 12:53
Reviewer Update

Hi,

I've just received a message that my quotation has been processed : 1-2- ********** 63982

It also says my package has been migrated back to TopUp360 (YAY) - Please confirm this is at no extra cost to me because this was never agreed upon?

Vodacom
Vodacom's reply18 Apr 2017, 15:02
Official

The reported instance has been reviewed addressed.

Kindly refer to our correspondence for final detail.

Best Regards

Elroy

Best regards,

's update18 Apr 2017, 15:35
Reviewer Update

Now that's what I call service!!

Thank you Elroy, after months of struggling with the call centre this has finally been resolved - Vodacom, please get this man a Bells!