Contract changed without full T&C's
<p>A lovely lady from a call center called about a deal which included X min, X sms's & x data for an EXTRA R30 a month on my current contract... Creating the impression that these were going to be added to my current contract to which I agreed. </p> <p>Unfortunately, what I discovered later was that my contract was actually changed completely & in fact, I no longer receive any of what was on my initial contract!!</p> <p>I'm now stuck on a contract that doesn't work for me a all with tons of minutes & sms's constantly running out of data & airtime. I've tried tirelessly for the last 2 months in vein to try & go back to my old contract. Today after calling the cancellation line & being hung up on 3 times, I get told that I have to pay to go back to my old contract.</p> <p>FOR THE SAKE OF Y SANITY, PLEASE HELP ME!!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Hi,
I've just received a message that my quotation has been processed : 1-2- ********** 63982
It also says my package has been migrated back to TopUp360 (YAY) - Please confirm this is at no extra cost to me because this was never agreed upon?
Hi,
I've just received a message that my quotation has been processed : 1-2- ********** 63982
It also says my package has been migrated back to TopUp360 (YAY) - Please confirm this is at no extra cost to me because this was never agreed upon?
The reported instance has been reviewed addressed.
Kindly refer to our correspondence for final detail.
Best Regards
Elroy
Best regards,
The reported instance has been reviewed addressed.
Kindly refer to our correspondence for final detail.
Best Regards
Elroy
Best regards,
Now that's what I call service!!
Thank you Elroy, after months of struggling with the call centre this has finally been resolved - Vodacom, please get this man a Bells!
Now that's what I call service!!
Thank you Elroy, after months of struggling with the call centre this has finally been resolved - Vodacom, please get this man a Bells!
