KC
Kevin C

1 reviews | Active since Oct 2009

24 Jan 2018, 09:12

Contract changed with our approval

My contact was adjusted without my consent and we did not sign for any changes and Vodacom refuse to come back to us. Absolute joke

0
Replies (3)
Vodacom
Vodacom's reply24 Jan 2018, 10:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Feb 2018, 14:28
Official

Dear Kevin,

Thank you for taking my call.

As discussed, your query has been addressed and resolved.

I do apologise for any inconvenience caused.

Regards,

UW

Best regards,

KC
Kevin C's update05 Feb 2018, 14:33
Reviewer Update
Thank you! My issue was resolved professionally and without any problems. Your professionalism is appreciated