1 reviews | Active since Aug 2013
contract changed & reactivated without my consent
*** - contract was sold to me in Jan 2015, device (tablet) was delivered to myself & upon seeing what I was offered I immediately returned the device as I felt it was not going to be of any use to me, I called after a day or so to confirm if the device was received & it was confirmed that it was but to my surprise a couple of months later I was still being debited for the same device that I had returned & the contract was never cancelled. After numerous attempts to cancel this contract I received a sms confirming that I will be credited back the money that was debited from my acc since January 2015 which was R95.00 per month, according to my calculation R95.00 X 6months =R570.00 but the sms that I received stated that I will be credited R488.11 so please explain to me what happened to the rest of the money & why was this contract not cancelled immediately when the device was received back from me. I do not know where the credit note was credited to & when<br>
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
