Hellopeter
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MH
MAtthew H

1 reviews | Active since Feb 2011

01 Sept 2020, 09:40

Contract change request after upgrade, nothing been done!

I Upgraded my contract on the Wednesday 19th August 2020, i chose the uChoose option by accident. I only realised this the day i received my phone via delivery. quote number is VODACOMONLIN-***. (25th August 2020).

I called 082135 and got through to the cancellation department, i spoke to a lady called Joslyn (spelling might be incorrect). I explained my situation with Joslyn, Joslyn said it's not problem i can keep the phone and all she will do is send a change request to Vodacom to change my package to a 36 month with a cost around R800, where i get data and voice monthly. Joslyn said once this has gone through she will contact me back.

Since i first spoke to Joslyn until today, the 1st September 2020, i have no heard back from Joslyn, and i have called in numerous times to try get hold of her, and all i get from vodacom consultants is "I can send Joslyn a message to call you back".

This is very frustrating and unacceptable that i get promised help and nothing gets done about this, i want someone to assist me to change my package as i requested within the 7 days of when i first started my upgrade.

I want someone to contact me urgently or else i will cancel this contract, i had contacted vodacom with the 7 days notice period and i was under the impression this was being resolved.

Thanks,

Matthew Harding

0
Replies (4)
Vodacom
Vodacom's reply01 Sept 2020, 11:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MH
MAtthew H's update29 Oct 2020, 09:55
Reviewer Update
Hello, I got a call about this issue, and no one came back to me on a resolution? I am still waiting for a call on a solution here!!
MH
MAtthew H's update30 Oct 2020, 13:58
Reviewer Update
This will be the last time i upgrade with Vodacom, i will move over to your competition when this contract ends, i have been a loyal customer for many many years but this service is not acceptable, all i wanted was something done and your promises were not met.
MH
MAtthew H's update30 Oct 2020, 14:25
Reviewer Update
And on top of this, after my upgrade in August i have been billed an extra month for my previous handset. I called in and a credit will be passed onto my account, this is blatant theft, once again, Vodacom has no regard for their clients and take money when they want, and, promise to correct a mistake and nothing gets done as per my original hello peter complaint.