LS
Leon S
1 reviews | Active since Dec 2009
05 Feb 2018, 15:44
CONTRACT CHANGE NOT ACTIVATED
I was contacted by Vodacom beginning of August 2017 to inform me that my contract was about to expire and that the option I was on was no longer offered. I elected to choose the Smart S+ which was to cost me R149.00 per month. I was informed that Vodacom could not renew the contract in August but that I should call in September (the expiry date) to change and renew the contract. I again called Vodacom on 1 September 2017 to request that my contract be changed to the Smart S+ as from the said date. After 4 months of runnning out of data and airtime, I decided to visit a Vodacom store in Bedfordview to enquire as to what contract I was on. According to the Vodacom system my original request of 1 September 2017 was noted but had a status of "Future Open" which according to the Vodacom shop assistant was that the request was not completed! Vodacom now want me to pay R199.00 per month for the Smart S+ which in my mind is ludicrous as someone at Vodacom had not done their job properly and I am expected to foot the extra cost for their error.
I spoke to a manager by the name of Brandon today who undertook to investigate and revert back to me with his findings. I must be honest, I do not have much faith in Vodacom resolving this matter to my satisfaction or even reverting back to me as I am a pensioner who merely spends around R165.00 per month. It is beacuse of this reason I have decided to write this review in the hope that Vodacom will respond!
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Replies (3)
Vodacom's replyOfficial
05 Feb 2018, 16:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Feb 2018, 16:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
LS
Leon S's updateReviewer Update
07 Feb 2018, 10:41So it is now Wednesday and still no contact from Vodacom! I called them again and spoke to a supervisor by the name of Ashley L*****d who explained the situation to me:
It turns out that the Vodacom's system does not handle SIM only upgrades very well particularly with regards the delivery thereof with their couriers. It is now going to take another week (according to Ashley, not holding my breath) for this to be resolved.
To get the deal I originally selected in September Vodacom now have to cancel the original order of September and initiate a new order via a different department, blah blah blah.
Was told to expect an SMS confirming our conversation together with a reference number - lets see what happens.
10 minutes on the phone and still no satisfactory resolution!
No confidence in the abilities of Vodacom.
LS
Leon S's update07 Feb 2018, 10:41
Reviewer Update
So it is now Wednesday and still no contact from Vodacom! I called them again and spoke to a supervisor by the name of Ashley L*****d who explained the situation to me:
It turns out that the Vodacom's system does not handle SIM only upgrades very well particularly with regards the delivery thereof with their couriers. It is now going to take another week (according to Ashley, not holding my breath) for this to be resolved.
To get the deal I originally selected in September Vodacom now have to cancel the original order of September and initiate a new order via a different department, blah blah blah.
Was told to expect an SMS confirming our conversation together with a reference number - lets see what happens.
10 minutes on the phone and still no satisfactory resolution!
No confidence in the abilities of Vodacom.
LS
Leon S's updateReviewer Update
26 Mar 2018, 13:48So I just received a call from Vodacom (Lee-Roy)regarding the above matter and he indicated that he will process a credit as from August last year when we originally requested a change to their Smart S+ package. This is a pleasant surprise and appreciated.
LS
Leon S's update26 Mar 2018, 13:48
Reviewer Update
So I just received a call from Vodacom (Lee-Roy)regarding the above matter and he indicated that he will process a credit as from August last year when we originally requested a change to their Smart S+ package. This is a pleasant surprise and appreciated.