1 reviews | Active since Aug 2012
Contract change
<p>I want to get a new mobile so I decided I will move over to a new contract.</p> <p> </p> <p>MTN is offering a deal on the S8 for R679</p> <p>100min</p> <p>100sms</p> <p>2G data</p> <p> </p> <p>Vodacom is offering the S8 for R649</p> <p>200min</p> <p>200sms</p> <p>1G data</p> <p> </p> <p>I never use my air time so I would rather go for 2G since vodacom is charging R149 for 1G.</p> <p> </p> <p>I was willing to stay with vodacom to avoid the hastle of changing providers and going through the rippoff cancellation process. Now the problem is my current contract only expires mid next year so vodacom is refusing to do an early upgrade.</p> <p>Now vodacom wants to charge me cancellation fees and then still expect me to take a new contract with them ? This really confuse me why you can't just move my number over to a new contract. Why charge me cancellation fees if I simply want to change products with you..</p> <p> </p> <p>So my next steps will be to make use of my consumer rights and only give you 20 days notice, you have no right to charge me additional fees as there is no hand set or any physical products related to my current contract.</p> <p> </p> <p>Thank you vodacom, I have been with you my whole life and you reward me by showing me you just simply dont care wether I move to a new provider or not, as long as you make some money on cancellation charges.</p> <p> </p> <p>Good by vodacom, hello mtn..</p>
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Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
