KR
Katlego R

1 reviews | Active since Jun 2021

29 Jun 2021, 16:00

Contract Cellphones

On the 17 th of May I received a call from an Indian guy who said he was calling from Vodacom around 17:15. He was offering me a discounted contract of 300MB, 50 minutes for calls and 50 SMS. Saying as I am paying for 2cellphones each on R226 so he's giving me a discount on 1 cellphone as a Loyal Vodacom customer due to COVID-19 pandemic. He promised that I'll start paying R189 with no additional amount or any hidden charges. I asked him several times on no extra charges or any hidden charges then he said no extra charges only R189 to be paid on 1of my cellphones. We made an agreement on that I'm going to pay R189 for the other phone and R226 for the second one. They I went to pay my account at Sandton due to the fact that I changed my bank details so I had to go and pay it on cash. After a week Vodacom called me saying I'm owing them R747.Then I called Vodacom Customer service to find out about my errears then they told me I agreed on migration which will add that R189+ R458 for 2 cellphones according to my knowledge my account is not on errears. I believe that the Indian guy is the one who confused my account he never had a proper explanation. I'd like Hello Peter to help me so that Vodacom will fix this thing of me being on errears and I want to go back to my first agreement with them . I cannot afford to pay more that R458. I even reversed my money cos I misunderstand and Vodacom Customer service is not helping me. Thank you

0
Replies (2)
Vodacom
Vodacom's reply30 Jun 2021, 07:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply06 Jul 2021, 13:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that contact was made and feedback provided. Regards Consumer Website Team

Best regards,